Frequently Asked Questions
Find answers to common questions about your shopping experience
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our brand-specific charts for the perfect fit.
Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting support.
Are the items on TheList authentic?
Absolutely. We curate our collection directly from designers and authorized distributors to guarantee 100% authenticity for every piece.
Do you restock items that are sold out?
Many of our seasonal pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted of any returns or restocks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How do I care for my luxury garments?
Specific care instructions are located on the inner label of each garment and are also listed under the 'Composition & Care' section on the product page.